Glossary of Popular Commercial Collection Agency Terms

In regards to the Glossary

The Department of Consumer and Worker Protection (DCWP)* created this glossary, which includes commonly used terms in debt collection communications plus references (laws, agencies) important for consumers to know to help consumers during the debt collection process.

  • Italicized terms in explanations may also be defined into the glossary.
  • Unless stated otherwise, all explanations mirror new york legislation and guidelines.
  • This glossary just isn’t meant as legal counsel.

*DCWP is the Agency’s name that is new. In every recommendations, DCWP does mean DCA (Department of customer Affairs), the Agency’s old title. The Agency is within the procedure for applying the appropriate title modification in public places information. For the time being, DCWP and DCA will be the City that is same Agency.

Abusive language Swear terms (or curse terms) or any terms that insult or offend.

A financial obligation collector might not utilize language that is abusive attempting to collect a financial obligation. This consists of written down or whenever talking to customers.

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